Terms and conditions

BARHAT LASH SRL

INTRODUCTION

Thank you for your interest in our company, our website and the products we sell through our online store at https://www.barhat.ro/.

Please read this document carefully. This document (hereinafter referred to as "This Document", "Agreement" or "Terms and Conditions") contains the terms and conditions of your use of the https://www.barhat.ro/ website (hereinafter referred to as the "Site") and the terms on which we supply the products to you. If you wish to place an order, you must agree to the Terms and Conditions described below. This document is a legal agreement - a contract between you and us. Please also read our Privacy Policy and Cookie Policy before browsing the site or placing an order.

If you do not agree with any of the provisions below, please do not use the Site.

The Site is operated by BARHAT LASH SRL, a Romanian company with registered office in Jud. Ilfov, Oras Pantelimon, Str. Sf. Gheorghe, nr. 119-15, Constructia C1, registered in the Bucharest Trade Register under no. J40/12921/2020, with fiscal code 43144352, e-mail office@barhat.ro.

These Terms and Conditions apply to all sales of products made by the Company through the Website and are aligned with the applicable Romanian and European legislation, including e-commerce legislation and consumer protection regulations in distance contracts.

We recommend that you read this document carefully before placing orders. We reserve the right to update or modify the Terms and Conditions from time to time, subject to the provisions of law, and any such changes will be published on the Site.

THIS AGREEMENT. BINDING. CONTACT

Binding nature. You understand that this Agreement and all policies referenced herein (e.g., Privacy Policy, Cookie Policy) are binding on you. By placing an order, you agree to be bound by this Agreement and the policies indicated.

Changes and Updates. We reserve the right to change these Terms at any time without notice. Your order will be subject to the Terms that are in effect at the time the order is placed. By visiting our website you will find the latest version of the Terms.

We cannot guarantee that any products that have been included on the site at a particular time will be available at all times. We reserve the right to cease selling a product at any time.

Contact. If you have any questions or concerns, you can contact us in confidence at office@barhat.ro or by filling out the contact form and we will get back to you as soon as possible.

WHO ARE WE?

The website https://www.barhat.ro/ belongs to BARHAT LASH SRL, a Romanian company with registered office in Jud. Ilfov, Oras Pantelimon, Str. Sf. Gheorghe, nr. 119-15, Constructia C1, registered in the Bucharest Trade Register under no. J40/12921/2020, with fiscal code 43144352, e-mail office@barhat.ro (hereinafter "Company", "Seller" or "We")

We are a company that deals with the online sale of products for eyelash extensions, bio-ondulation (permanent), lamination, microblading.

DVS. PERSONAL DATA

The Site processes personal data provided by you or collected from other sources as we have described in detail in the Privacy Policy.

We are committed to complying with national and European legislation on the protection of personal data and the free movement of such data.

You also declare that all personal data and information submitted to us is accurate. To the extent that the data does not belong to you, you declare that you have obtained the prior written consent of the data subject whose data you are transmitting to us or you declare that you are transmitting the data on another legal basis in accordance with Regulation (EU) No 679/2016.

We may collect information through cookies or other similar technologies, such as IP address, browser or device details. If you would like to find out more information, we recommend that you access and read our Cookie Policy.

ELIGIBILITY

In order to legally place an order on our website you must (1) be over 18 years of age and/or of full legal capacity; (2) agree to this Agreement; and (3) provide us with true, complete and up-to-date identity and contact information.

Sales to Minors. The Site does not sell products to minors. If you are under the age of 18, please call a parent/guardian to place the order on your behalf or to authorize the placement of an order.

RULES FOR USING THE SITE

Rules. By accessing, visiting, placing an order or performing any other activity on our site, you agree to abide by the following rules:

1. You will use this site solely for legitimate ordering or informational purposes.

2. You will not place any false or fraudulent orders, failing which we reserve the right to cancel the order and inform the appropriate authorities or take legal action to recover any damages caused.

3. You will provide true, accurate, complete and up-to-date information.

4. You will respect the intellectual property rights of any element found on this website.

5. You will not carry out any action that may cause any kind of damage to our site, otherwise we reserve the right to take legal action to recover any damages caused.

Consequences. We reserve the right to block the access of any user/customer/visitor who violates the above rules, to cancel orders, to refer the matter to the competent authorities for administrative/criminal prosecution of any anti-social acts and to apply to the courts for the full recovery of any damages caused, present or future, including lost profits and legal costs (including attorneys' fees).

CONCLUSION OF CONTRACT

Date of conclusion of the contract. The contract between you and us will be concluded when your order is expressly accepted by us and you will receive, to this effect, an e-mail from us confirming the availability of the products and delivery. More information on how to conclude the contract can be found in the "Placing an Order" Section.

Protection. To the extent that we do not accept your order, but you have been refunded monies, we will proceed to refund these monies as soon as possible.

It is our decision. We reserve the right to decide, unilaterally and without giving reasons, whether or not to conclude a contract of sale. We will not be liable to you if we refuse to fulfill an order. Title to the products will only pass to you once you have paid all amounts due for the products, including delivery costs.

OUR RIGHTS AND OBLIGATIONS

1. To supply the Products as described: We undertake to supply the Products ordered to Customers in accordance with the descriptions, specifications and conditions set out on the Site at the time the Order is placed. We will use reasonable endeavors to ensure that all information about the Products (including price, availability and features) is accurate, up to date and clearly presented. In the unlikely event of any errors or omissions in the presentation of the Products, we will correct the information as soon as possible and, if you have already placed an Order affected by such errors, we will inform you of the error and give you the option to reconfirm the corrected Order or cancel it with a full refund of any amount paid.
2. Delivery and Transfer of Ownership: We assume responsibility for shipping and delivering the Products ordered and transfer ownership of the Products to you upon full payment of the price and receipt of the Products. Until delivery of the Goods, we bear the risk of loss or damage to the Products, to the fullest extent permitted by law. After delivery of the Goods, the risk of loss of or damage to the Goods is yours.
3. Issuance of tax and contractual documents: we undertake to issue a valid tax invoice (electronic or paper) for each sale. The invoice will reflect the details of the Order (products, quantities, prices, taxes) and will be sent either electronically to the email address provided or physically with the parcel.
4. Legal Warranty: We undertake to comply with our legal obligations regarding the legal warranty of conformity of the Products, as required by law.
5. Right to Change Site, Terms and Policies: We reserve the right to modify the structure, design, functionalities or content of the Website at any time, as well as to temporarily or permanently discontinue certain functions of the Website (for maintenance, improvements, etc.), with prior notice to Users where possible. We also reserve the right to update the Terms and Conditions and associated policies (Privacy, Cookies, etc.) to reflect any changes in legislation or in the way we operate.
6. Right to refuse or cancel orders: We may, exceptionally, refuse to accept or cancel an Order (even after confirmation) in justified situations, such as: obvious errors on the Site regarding the price or features of the Products; out of stock for the Product ordered; reasonable suspicion of fraud (e.g. unauthorized use of a bank card) or information provided by the Customer that turns out to be false/incomplete; non-acceptance of the transaction by the bank; or other valid legal reasons. In any such case, we are obliged to inform you as soon as possible and, if you have already made the payment, to refund to you in full the amounts paid for the order in question.

YOUR RIGHTS AND OBLIGATIONS

1. Providing Correct Information: As a Customer, you agree to provide complete, current and accurate information when you create an account on the Site or place an Order. This includes, for example, your full name, shipping address, billing address (if different), email address, and telephone number where you can be contacted. For legal entities the data that are required are, for example, name, tax identification number, registered office, company registration number, email address and telephone number where you can be contacted. This information is necessary for the efficient processing of Orders and communication with you. Any change of information (e.g. change of delivery address) must be promptly communicated to the Company in order to avoid incorrect deliveries.
2. 2 Minimum Order Compliance. The Customer accepts that, in relation to us, the minimum order is 53 lei, excluding delivery costs.
3. Respecting account confidentiality: If you create an account on the Site, you are responsible for maintaining the confidentiality of your login details (username and password) and for controlling access to your account. We recommend that you do not disclose this information to anyone and notify us immediately if you suspect any unauthorized use of your account. You are responsible for all actions taken from your account (including placing orders) if you have not properly protected your access credentials.
4. Payment for Products Ordered: You agree to pay the price of the Products ordered, as well as any delivery charges or other charges disclosed, in accordance with the payment methods accepted and chosen by you at the time of placing the Order.
5. Proper use of the Site: You agree to use the Site only for the purpose for which it was created (information, browsing, placing orders). It is forbidden to use the Site in an abusive manner, contrary to the law or morality - for example, you will not attempt to compromise the security of the Site, access confidential data, post illegal/defamatory content (where reviews or comments are allowed) or use any interactive features in a way that could harm the Company or other Users. You also agree not to copy, distribute or exploit the content of the Site for any purpose other than your own personal use without our prior consent.
6. You agree to abide by theseTerms and Conditions: You agree to abide by these Terms and Conditions throughout your use of the Site and your business dealings with us. Failure to comply with your obligations (such as providing false information, non-compliance with payment terms, abuse, fraud) may entitle us to suspend or close your account, refuse to honor future orders and/or take legal action to recover damages.
7. Consumer Rights: As a Consumer (if you are a natural person buying for personal use), you have a number of legal rights which we strictly respect, including the right to withdraw from the contract within 14 days, the right to a 2-year statutory conformity guarantee on the Products, the right to protection of personal data, and the right to be informed fairly and fully before entering into the contract (through this document and the information on the Website). At the same time, you have the right to make complaints and to have your disputes settled amicably or, if this is not possible, through ADR (Alternative Dispute Resolution) or ODR (Online Dispute Resolution) entities.

AVAILABILITY OF PRODUCTS

We cannot guarantee that products found at any given time on the Site will be available for purchase at all times. We will have no liability to you in the event that a product is no longer found on the Site. Although we will endeavor to have real-time, up-to-date product availability information on the Site, we cannot guarantee that this information will be up-to-date at all times. All orders will be subject to products being in stock.

Warranties. To the extent that products are unavailable, but you have already placed your order, we will inform you of the unavailability of those products and recommend similar products of equal or similar value that may be ordered. To the extent that you do not wish to order the similar products recommended by us, we will cancel your order, and to the extent that you have already paid the price of the products, we will proceed to refund the money as soon as possible.

PRICE OF THE PRODUCTS. PAY

The price of the products is displayed in lei on the website and includes value added tax. To the extent that there is an error in the price displayed on the website, we will inform you as soon as possible and will refund the amount of money overpaid or request an additional amount of money. If the new price is not satisfactory to you, you do not respond to our request or we are unable to contact you, we will cancel your order and refund the amount of money paid as soon as possible.

Product prices may be updated/modified at any time and such update/modification will supersede any previous price. Your order will be charged at the prices at the time the order is actually placed.

Transportation or delivery charges are not included in the price, except for certain offers which will be brought to your attention, if applicable, through the website.

Payment for products ordered can be made as follows: by credit card online, by cash on delivery or by bank transfer.

If you opt to pay by bank card, the issuing institution will proceed to validate and authorize the payment. If the transaction is not processed for reasons beyond our control(e.g. no funds on the card, expired card), the contract between us is not concluded and we will have no obligation to deliver the products, but you may select another payment method or you may try again to process the payment with a valid card.

Restriction of cash on delivery payment method: We reserve the right to restrict the cash on delivery payment option to customers who refuse three consecutive orders or who, in the first two orders placed, do not accept receipt of the parcels (both of which are refused). In such situations, we will require payment in advance by other available methods (e.g. online card or bank transfer).

DELIVERY POLICY

For Bucharest and certain localities in Ilfov, orders placed before 11:00am are delivered the same day (except weekends and periods with high volume of orders). For the rest of the country, delivery times are approximately 24-48 hours, not including weekends. For international deliveries, we ship by DHL, with an estimated 2-3 days from the time of shipment, or by DPD, with an estimated 5-7 days from shipment.

We generally do not deliver on Saturdays and Sundays. Please note that in certain situations, especially around the holidays or Black Friday, delivery times may be extended, which may be due to courier company congestion or other reasons beyond our control. Any delay in delivery will not be due to our actions or inactions, but to an event external to us, in which case you agree not to hold us liable in any circumstances.

PLACING YOUR ORDER

Placing an Order on the Site can be done either by logging in (through your registered user account) or as a visitor (without creating an account). Placing an order can also be done by telephone, social networks and e-mail.

The minimum order is 53 lei, excluding delivery costs.

The general ordering process on the Website involves going through the following main steps:

1. Product Selection: Browse the Site and add the desired products to your shopping cart, selecting, where applicable, quantity, size, color or other available options. The Site will automatically update the shopping cart and allow you to view the list of selected Products, quantities and costs at any time.
2. Entering delivery and billing details: Once you have finalized your selection of Products, go to the shopping cart and start the checkout process. You will be prompted to provide or confirm the necessary delivery details (recipient name, postal address, contact telephone number) and, if applicable, billing details (if you wish to bill to a different address or company). Please check the accuracy of these details carefully to avoid delays or delivery errors.
3. Select delivery method and payment method: Depending on the options available, choose the delivery method and payment method. At this stage you will also see the associated delivery cost (if any).
4. Review the Order and accept the Terms: Before finalizing your Order, you will have the opportunity to review the summary of your Order - the products ordered, unit and total prices, any discounts, delivery cost, delivery/billing address and the payment method you have chosen. It is important to check this summary to make sure that all the information is correct. If you wish to make any changes, you can go back to the previous steps. At this stage you will also be asked to accept the Terms and Conditions (usually by ticking a confirmation box). Ticking the box and submitting the Order means that you fully accept the provisions of this document, which then become an integral part of the distance contract.
5. Finalizing the Order: After confirming that the data is correct and accepting the terms, you will press the button to finalize the Order. Depending on the chosen payment method, you may be redirected to the secure page of the payment processor to enter payment details (in case of online payment by card) or you will receive final instructions (e.g. for bank transfer, you will be provided with our bank details, and for payment on delivery no additional steps are required online). In case of payment by bank transfer, the Order will be delivered only after payment confirmation.

The Company shall have the right to cancel the Order placed by the Customer by giving prior notice to the Customer, without any further liability on the part of either party to the other, other than refund of the amount paid, if any, or without either party being able to claim damages from the other, in the following circumstances: (1) refusal by the Customer's card-issuing bank to approve the transaction, in the case of online payment; (2) invalidation of the transaction by the payment processor, in the case of online payment; (3) the information provided by the Customer, on the Website, is incomplete and/or erroneous; (4) the Product is no longer available in stock.

Once the order has been processed, the Customer will receive by email and/or SMS all the necessary information regarding the delivery of the parcel, depending on the method selected.

Closing the Contract:Once your Order has been submitted, it will be entered into our system. Shortly, you will receive a confirmation email confirming that we have received your Order. Please note: this email does not yet constitute final acceptance of your Order by us, but an automatic confirmation that the system has registered the details of your Order. The distance contract between you and the Company is deemed to be concluded when we send you a subsequent notification explicitly confirming the Order - usually in the form of an email titled "Order Confirmed" or "Order is being shipped", indicating that we have accepted the Order and have started processing the delivery of the Products. In some cases, confirmation may also be made by telephone (for example, to check details or stock) or by default by dispatching the Goods and issuing a tax invoice.

We reserve the right, prior to confirmation of acceptance, to contact you (by email or telephone) to verify or clarify details of the Order - for example, stock availability, color/size variant, incomplete address, suspected duplicate order, etc. In such situations, we will delay final acceptance until we have the necessary information. If we are unable to contact you within a reasonable time (e.g. within a few working days) using the details provided, the Order may be canceled, with your notification by email.

Product Availability: All Products displayed on the Site are, in principle, available for sale. In the unlikely event that one or more products in the Order are no longer available (temporarily or permanently out of stock) or other problems occur which prevent us from fulfilling the Order (e.g. incorrect price error), we will inform you as soon as possible. Depending on the situation, we may offer you the option to choose a comparable alternative product or to wait for stock to replenish (if applicable and a reasonable timeframe is known) or we will proceed to partially/totally cancel the Order, with a refund of the amounts paid for the canceled items. In any case, we will not conclude the contract for unavailable products, and for the rest of the Order (if you have ordered more than one product) the contract remains valid for the available products delivered.

FORCE MAJEURE AND FORTUITOUS EVENT

We will not be held liable for any delay or failure to perform our services due to force majeure or act of God. Force majeure includes, but is not limited to, changes in laws or regulations, embargoes, embargoes, wars, terrorist acts, riots, fires, earthquakes, nuclear accidents, floods, strikes, epidemics, pandemics, weather conditions and acts of hackers or internet service providers.

LIMITATION OF LIABILITY

1. Companianu is and shall not be held liable for any damages caused by errors, inaccuracies or outdated information displayed or maintained on the Site that is not due to its negligence.

2. If prices or other details relating to products/promotions have been displayed erroneously, including due to incorrect database entry, we reserve the right to cancel delivery of the relevant product and to inform the customer by telephone/e-mail as soon as possible of the error, if the product has not yet been delivered.

3. The prices of the Products on this Website are informative up to the moment of placing the Order by the Customer and may be subject to unannounced changes. Promotions displayed on the Site are valid for the time period specified. If no time period is specified, Sale Prices are valid while stocks last.

4. The images are displayed on the Site by way of example and products delivered may differ from the images in any way due to changes in features or design.

5. The Company reserves the right to restrict or suspend the sale of the Products to the Customer/User who misuses the Site.

6. The Company shall not be liable for any losses, costs, lawsuits, claims, expenses or other liabilities, if they arise directly from the breach of the Terms and Conditions.

7. The Company shall not be liable for any damage caused as a result of the malfunctioning of the Website, as well as for damage arising from the impossibility to access certain links published on the Website.

8. The Company is not responsible for technical malfunctions of the network/equipment belonging to the mobile operators/payment processor, etc.

LEGAL WARRANTY

In accordance with GEO 140/2021, in the event of product conformity defects occurring during the legal warranty period, the Consumer has the right to request, at his or her choice, free repair of the product, replacement of the product, a price reduction or termination of the contract. Legal persons do not benefit from the statutory guarantee of conformity. The guarantee is granted exclusively for defects of conformity arising from causes for which the consumer is not responsible (manufacturing defects, hidden defects, inconsistencies with declared specifications, etc.).

The following products do not benefit from the 2 (two) year legal guarantee: disposable products or consumables without a long shelf life (strips, patches, patches, patches, applicators, disposable booties, microbrushes, mascara brushes, wooden spatulas, adhesive glue, etc.). These products may be returned to us if they do not conform within a reasonable time after delivery, according to the Terms and Conditions on the barhat.ro website. The absence of statutory warranty does not affect other rights you have under consumer legislation, for example the right to purchase compliant products.

The following products do not benefit from the 2 (two) year legal warranty: adhesives, shampoos, disinfectants, oxidizers and other products with expiry dates. For these products, the legal guarantee extends until the expiry date. However, the absence of the legal guarantee does not affect other rights you have under consumer law, for example the right to purchase compliant products.

Duration of the legal guarantee. The duration of the legal guarantee is two years for natural persons or groups of natural persons formed in associations, who use or consume products outside their professional or commercial activity. The warranty period runs from the date of purchase or the date on which the goods have been delivered.

Extension of warranty. The warranty period of the product is extended by the time elapsed from the date on which the customer complained of the product's failure until the date of its return to working order.

Warranty withdrawal and cancellation:

1. The warranty will be terminated or voided in the following situations:

(a) Failure to observe normal conditions of handling, transportation, maintenance and use.

b) Where specific handling or maintenance conditions are established for a particular product (e.g. cosmetics, adhesives, electrical equipment, professional utensils, etc.), these will be detailed in the instructions for use. Failure to comply with these conditions may lead to loss of warranty rights.

c) Overuse or excessive use. Products which have failed as a result of overstressing or improper use or use for purposes other than those for which they were designed and manufactured are not covered by the warranty.

d) Any unauthorized intervention, alterations or repairs carried out by unauthorized personnel will lead to loss of warranty.

e) Products damaged as a result of the use of unsuitable accessories or consumables are not covered by the warranty.

f) Damage such as scratches, knocks, breakage of removable or non-removable parts, which were not brought to the seller's attention at the time of purchase of the product, are not covered by the warranty.

g) Exposure to Extreme Conditions. Damage caused by exposure to extreme temperatures, excessive humidity, corrosion, oxidation or other extreme environmental conditions is not covered under warranty.

h) The warranty does not cover normal wear and tear, consumables (e.g. filters, brushes, solutions, parts that are normally consumed) or damage caused by external factors (mechanical shock, drops, improper intervention, mishandling, improper storage, improper temperature/humidity conditions, voltage fluctuations, etc.).

i) in other cases provided for by law.

2. The withdrawal of warranty does not affect other rights you have under consumer legislation.

CONTACT: If the product fails within the warranty period, you can contact us at office@barhat.ro to exercise your legal rights.

RIGHT OF WITHDRAWAL

According to GEO 34/2014, if you are a consumer (natural person), you have the right to withdraw from the contract, without any specific reason, within 14 days from the day on which you or a third party authorized by you, other than the carrier, has taken physical possession of the products. The right of withdrawal does not apply to legal persons.

To exercise the right of withdrawal, the consumer must notify the seller of his unequivocal decision to withdraw before the expiry of the 14-day period. This notification can be made by filling in the withdrawal form provided in the Annex to this document and sending it by email to office@barhat.ro, by a clear statement sent by email/post expressing his/her decision to withdraw or by any other method permitted by law.

Acknowledgment of withdrawal: the Seller will acknowledge receipt of the withdrawal request, usually by email, and communicate to the Consumer the details of the return procedure (if applicable).

Obligations of the Consumer in case of withdrawal: Once notified of the withdrawal, the Consumer is obliged to return the products without undue delay, but no later than 14 days from the date on which he communicated the withdrawal decision.

The deadline shall be deemed to have been complied with if the products are sent back to the Seller before the expiry of the 14-day period. Products shall be sent to the address: [Seller's return address]. [ RS1] The direct return costs (return shipment) are by default the responsibility of the Consumer, in accordance with the law, unless the Seller agrees to bear them or has not informed the Consumer that these costs are his responsibility.

The Seller may, by way of facilitation, offer its own or contracted courier return collection services, but the cost of this service (if any) will be deducted from the amount to be refunded or paid separately by the Consumer with the Consumer's prior consent.

The Consumer is requested to return the product in the original packaging, with all accessories, labels and documentation with which it was delivered, as far as possible.

Obligations of the Seller in case of withdrawal: Following a valid withdrawal from the contract, the Seller shall refund all sums received as payment from the Consumer, including, where applicable, the costs of the initial delivery to the Consumer (if such costs were charged). Please note: If the Consumer has explicitly chosen a more costly type of delivery than the standard delivery offered by the Seller (e.g. rush delivery or premium service), the Seller is not obliged to reimburse the additional cost of the specially chosen delivery method - it will only reimburse the equivalent of the cost of the usual standard delivery.

Reimbursement will be made without undue delay and in any event no later than 14 days from the date on which the Seller is informed of the withdrawal decision. However, according to art. 13 of GEO 34/2014, the Seller may postpone the refund until the date of actual receipt of the returned goods or until receipt of proof from the Consumer that he has dispatched the goods.

The amount will be refunded using the same method of payment used by the Consumer in the original transaction, unless the Consumer agrees to a different method of refund (e.g. bank transfer to a specific indicated account). No fees will be charged to the Consumer for making the refund. If the initial payment was made by cash on delivery, the refund will preferably be made by bank transfer to the IBAN account provided by the Consumer.

Exceptions to the right of withdrawal: according to art. 16 of OUG 34/2014, there are situations in which the right of withdrawal within 14 days does not apply, in particular for reasons of health protection and hygiene. Therefore, sealed products that come into direct contact with the skin, hair or mucous membranes and cannot be returned hygienically, as well as personalized or short-shelf-life products, are exempted from the right of withdrawal.

In particular, returns are not accepted (unless unused and with fully sealed packaging) for:

1. Adhesives, solutions or other liquid products intended for application to the skin, eyelashes, eyebrows, sensitive areas (e.g.: extension adhesives, removers, laminating solutions, paint, primer, shampoo, etc.). Once opened/used, the container cannot be returned for hygienic purposes.
2. Disposable consumables (patches, patches, microbrushes, medical strips, brushes, cosmetic applicators, etc.), if the packaging has been opened and the product cannot be safely resold.
3. Eyelash extensions and premade bouquets, if the box seal has been broken and the product comes into contact with the eye area and can no longer be sanitized for resale.

These products are considered to be hygienically compromised after unsealing and therefore cannot be returned if the seal/packaging has been removed or the product has been used. Please check the description and compatibility carefully before opening such products. In the case of intact (sealed) products that have not come into contact with the application area, recall is possible, subject to the general conditions for return.

RETURN OF NON-COMPLIANT PRODUCTS

Distinct from the consumers' right of withdrawal, Customers have the right of return if the products received are defective, damaged or do not correspond to the description/order (e.g. you have received a different product than ordered, the quantity differs, the product has manufacturing defects or transportation damage). In such cases, please contact us within a maximum of 14 calendar days after discovering the non-conformity in order to initiate the return procedure. Exceeding 14 calendar days gives us the right to reject the return request unless the law requires a longer period for notifying non-conformities (e.g. in the case of legal guarantee of conformity). We encourage you to report any quality problem as soon as you notice it so that we can promptly repair, replace or refund, as appropriate.

In any case, purchased products can only be returned if they are in the same condition in which they were received, i.e. with the original label intact, including all accessories, without visible signs of damage, without unauthorized tampering, without any violation of the instructions for use, without damage to the packaging and without signs of mechanical or electrical shock. Products that do not meet these conditions will not be accepted for return, except in cases where the non-conformity has been legally reported (e.g. manufacturing defects or delivery errors).

INTELLECTUAL PROPERTY

The entire content of the Site is the intellectual property of the Company. The Website may be used by third parties for information and/or placing orders only.

Users of the Site may not download, modify part or all of the Site, reproduce part and/or all of the Site, copy, distribute, sell or exploit the Site in any other manner contrary to the interests of the Company, whether or not for commercial purposes.

All content (including but not limited to databases, graphics, trademarks, legal content) is the intellectual property of the Company. The entire site is protected by Law no. 8/1996 on copyright and related rights, and for any infringement of intellectual property, we reserve the right to bring the matter before the competent courts for full recovery of damages, as well as to file a criminal complaint with the judicial authorities to hold the perpetrator criminally liable.

FINAL CLAUSES

These Terms constitute the entire agreement between you and us with respect to the subject matter of any Contract and supersedes any other agreement, any other prior oral or written agreement between you and us.

This Agreement is binding. You may not transfer, assign, charge or otherwise encumber or alienate this Agreement or any of your rights or obligations arising under it without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise alienate a Contract or any of our rights or obligations under the Contract.

This Agreement and any use of the Site will be governed by English law. Any dispute between us will be submitted to the Romanian courts.

The Terms and Conditions are electronically archived on the Site, and the customer may consult them at any time on the Site. The Terms and Conditions applicable to the contractual relationship are those accepted by the Customer at the time of placing the order.

Contact and support: For any questions, concerns or requests related to the Terms and Conditions, you can contact us at:

• Email: office@barhat.ro
• Telephone: +40 (749) 138 080
• Address: Jud. Ilfov, Oras Pantelimon, Str. Sf. Gheorghe, nr. 119-15, Constructia C1

ANNEX

Model withdrawal form

This form is to be returned completed only if you wish to withdraw from the contract.

To: BARHAT LASH SRL

Registered office: Jud. Ilfov, Oras Pantelimon, Str. Sf. Gheorghe, nr. 119-15, Constructia C1

E-mail: office@barhat.ro

I hereby inform you of my withdrawal from the contract concerning the sale of the following goods: ________________

Ordered from/delivered to (*) _______________

Name of consumer _________________

Consumer's address _________________

Signature of consumer (only if this form is notified in writing) __________

Date _______________

(*) Delete as appropriate