Besides any specialization course, the techniques gathered along the way and the work materials from internationally known manufacturers, as a lash artist the essential thing is about keeping the best relationships with your clients. In this article, we will give you some tips which can help you excel to the next chapter. 

 

Tips to have a better relationship with clients if you’re a lash artist

 

First of all, as in any aspect of your life, communication is the way to success. Thus, it’s important to not lose sight of the fact that the relationship between you and your clients is at the forefront of your whole experience. In order to better reach a common denominator, even with clients that are rigid, here is what we’re suggesting: 

 

  1. 1.    Promote yourself by any means

 

Until you get to have a consultancy session with a client, it’s necessary to firstly promote your business. The way in which you do this, the tonality used when posting online or the business cards look will help others figure out if you’re the right fit for them.

So make sure that you manage to contoured the image that you want about yourself through online and offline promoting. Don’t hesitate to talk about your job when meeting new people, because you never know who might be interested in lash extensions or they can maybe give you a referral. 

 

  1. 2.    Keep a friendly tone in conversations

 

The next step, after promoting, is the time when you are contacted to schedule an appointment for applying lash extensions. It’s extremely important to keep a friendly tone, so that your future clients feel welcomes when they step into your salon.

Even if technology doesn’t always help us to send some messages in the way we’d want, don’t neglect the importance of your tone and make sure that you’ve chosen the right words to show your availability and passion for this job. Even if you cannot schedule an appointment for the time and date chosen by the client, try to find a solution as quick as possibly so that you are both satisfied at the end. 

 

  1. 3.    Don’t neglect online communication

 

In today’s times, the relationships between people can be consolidated online just as well as in our day to day lives. In order to increase your client’s portfolio, don’t neglect the importance of forming an online community. The Facebook, Instagram pages, TikTok, videos, images and stories that you regularly post will help you reach your professional goals.

It’s just as important to talk to your potential clients online, because they will be much more tempted to schedule a beauty appointment with you. You can also do this through live sessions of Q&A or in order to start different conversations that start with lash extensions. 

 

  1. 4.    Cooperate with your clients

 

When a client’s expectations or desires don’t match up with the look of their natural lashes or their physiognomy, it’s important to treat this aspect gently and to offer alternatives for more suited lash extensions. Surely your client’s taste comes first, but such a talk should never take place in that manner – not at all!

Show your clients that you’re really involved in the work that you do, make a map of their lashes and use every option you have available to reach an ideal result. For instance, there are certain apps on your mobile which show you how your client would look with different extension types.

Another common situation is when clients regularly wear sunglasses. If this happens, the best extension types in this case are the curved ones, which extend towards the eye’s corners. Keeping these things in mind, forward the message in a warm tone and also be empathic and give your client all the info she needs in order to figure out what the best solution is. 

 

  1. 5.    Keep in touch after applying the lashes as well

 

The fact that you will be available even after the appointment ends will help you keep a better clientele and it will bring you one step closer to the success you desire. Even if most of your clients will soon return for a touchup session, mention also that they can ask any questions they have regarding extensions even if you’re not face to face.

Don’t forget to mention to each client that maintaining the lash extensions after applying them is a key role in keeping the desired aspect. In order to have a more efficient and clear communication, you can print a chart with care instructions which you can give your clients until their following appointment. Even when you meet clients that are unhappy with the final result, validate their experience and keep the same friendly tone to solve any problems that may arise.

 

Take these tips into account and create your personal brand that you’ve always dreamed of. As long as your involvement and passion are visible in any situation, your customer relations will always be a quality experience.